1. Agreement to Terms

Welcome to gametale.it.com. These Terms of Service (“Terms”) govern your access to and use of our website, platform, and digital gaming services. By creating an account, purchasing, or otherwise using our services, you confirm that you have read, understood, and agree to be legally bound by these Terms, our Privacy Policy, and any additional instructions or guidelines we provide.

If you do not accept these Terms, you must cease use of our services immediately. These Terms form a binding contract between you and gametale.it.com Limited, registered in England & Wales (company number 12345678).

2. Services Provided

gametale.it.com operates as a digital gaming marketplace offering the following:

• Instant delivery of digital activation keys for PC games
• Downloadable gaming software, add-ons, and DLC
• Customer support via email and live chat, 24/7
• User reviews, community forums, and social features
• Secure account dashboard showing purchase and download history

All products are licensed by their respective publishers; we act as a reseller and facilitator of key delivery and do not host or distribute infringing content.

3. Account Registration & Security

3.1 Registration Requirements

To access certain features, you must register an account. You agree to:

• Provide accurate, up-to-date personal data in compliance with UK GDPR and the Data Protection Act 2018
• Be aged 13 or over (or the legal age of majority in your jurisdiction)
• Maintain confidentiality of your username and password
• Enable two-factor authentication (2FA) when prompted
• Notify us without delay of any suspected account compromise

3.2 Your Responsibilities

You are solely responsible for all activities conducted through your account. Prohibited actions include:

• Sharing login credentials or transferring your account
• Impersonation of other users or our staff
• Using your account for commercial resale of keys

We reserve the right to suspend or terminate accounts engaged in fraudulent or abusive behaviour.

4. Purchases, Pricing & Payments

4.1 Digital Products

All purchases relate to digital licenses and are delivered electronically. You acknowledge that:

• Games are licensed, not sold; your license is subject to publisher EULAs
• Delivery occurs via email or your account dashboard within moments of payment confirmation
• Third-party platforms (e.g., Steam, Epic Games Store) may be required

4.2 Pricing & Taxes

• Prices are displayed in GBP and include UK VAT where applicable
• Subject to change; price adjustments do not apply retrospectively to completed orders
• We comply with UK VAT regulations and issue valid VAT invoices on request

4.3 Payment Security

Payments are processed through PCI-DSS certified gateways using TLS encryption. We do not store full payment card data on our servers.

5. Consumer Rights & Refund Policy

5.1 UK & EU Rights

Under the Consumer Rights Act 2015 and Digital Content Regulations, you are entitled to:

• Receive digital content as described, of satisfactory quality and fit for purpose
• Repair, replacement, or refund if content is faulty

5.2 Refund Eligibility

You may request a refund within 14 days of purchase if:

• Your key is invalid, duplicate, or region-locked incorrectly
• Technical faults prevent activation despite meeting system requirements

Refunds are not granted for keys already activated, change of mind, or usage beyond 14 days. To exercise your right, contact support with order number, date, and description of issue.

6. Data Protection & Privacy

We adhere to the UK GDPR and Data Protection Act 2018. Our Privacy Policy details how we collect, process, store, and share your personal data. Key points include:

• Data Controller: gametale.it.com Limited, ICO registration ZA123456
• Legal bases: contract performance, legitimate interests, and consent for marketing
• Your rights: access, rectification, erasure, restriction, portability, objection
• Data retention: as per our Privacy Policy (generally 7 years for transaction records)

We implement technical and organisational measures to protect data integrity and confidentiality, including encryption, access controls, and regular security audits.

7. Acceptable Use & Conduct

You may only use our services for lawful, personal gaming purposes. Prohibited conduct includes:

• Unauthorized access, hacking, or reverse engineering
• Resale or distribution of keys beyond personal use
• Posting defamatory, hateful, or illegal content in reviews or forums
• Disruption of our services or those of other users

Violation may result in account suspension, legal action, and reporting to law enforcement where appropriate.

8. Intellectual Property

8.1 Our IP

All website content, logos, and branding are owned by gametale.it.com Limited. You may not reproduce, distribute, or create derivative works without our express permission.

8.2 Third-Party Content

Game software and assets remain the property of their respective developers and publishers. Your right to use them is governed by their license terms.

8.3 User Content

By submitting reviews or comments, you grant us a perpetual, royalty-free, non-exclusive licence to use, reproduce, and display your content.

9. Service Availability & Limitations

9.1 Uptime & Maintenance

We target 99.9% uptime but may have brief outages for scheduled maintenance, emergency fixes, or force majeure events.

9.2 Geographic & Age Restrictions

Certain titles may be unavailable in some territories due to licensing or local regulation. Age-restricted games require proof of age per UK law.

10. Limitation of Liability

To the fullest extent permitted by law:

• Our liability is limited to the purchase price of the specific product at issue
• We exclude indirect, incidental, or consequential losses
• Nothing excludes liability for death, personal injury, or fraudulent misrepresentation

We are not responsible for third-party game performance, compatibility issues, or loss of saves/data beyond our control.

11. Account Suspension & Termination

By You

You may delete your account at any time by contacting support. We will de-activate your account and erase your personal data per GDPR, except where retention is required by law.

By Us

We may suspend or terminate accounts for serious breaches, fraudulent conduct, or legal requirements. We will notify you and may provide reinstatement procedures if appropriate.

12. Dispute Resolution

Governing Law

These Terms are governed by English law, and disputes fall under the exclusive jurisdiction of the English courts.

ADR & ICO

Before court action, you may use the EU online dispute resolution platform or contact our dispute team. For data protection complaints, you may approach the Information Commissioner’s Office (ICO) at ico.org.uk.

13. Changes to These Terms

We may update these Terms to reflect legal, technical, or business changes. Material updates will be notified by email at least 30 days in advance and highlighted on-site. Continued use after the effective date denotes acceptance.

Last Updated: June 17, 2025

14. Contact Information

For queries about these Terms or our practices, please reach out:

Business Hours: Mon–Fri: 9:00 AM–6:00 PM GMT; Sat: 10:00 AM–4:00 PM GMT; Sun: Closed