Privacy Policy
Introduction
We know your personal data is important. This policy explains in plain English what information we collect when you use gametale.it.com, how we use it, and how we keep it safe.
We follow the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018. That means you have rights over your data, and we work hard to protect them.
Information We Collect
What You Give Us
When you sign up or buy games, we may collect:
- Account Details: Your name, email, username, password, and birthday.
- Contact Info: Phone number, billing and shipping addresses.
- Payment Info: Card or PayPal details—handled securely by our payment partners.
- Gaming Data: Which games you play, your wishlist, reviews, and purchase history.
- Messages: Any feedback or support tickets you send us.
What We Collect Automatically
When you visit our site, we also gather in the background:
- Technical Info: Your IP address, browser type, device and operating system.
- Usage Info: Pages you visit, how long you stay, and your clicks.
- Performance Info: Download speeds and any connection issues.
How We Use Your Information
We use your data for:
Account & Orders
To set up and manage your account, process purchases, and deliver game keys.
Customer Support
To answer your questions, send order updates, and resolve any issues.
Personalisation
To recommend games you might like and customise your browsing experience.
Security
To protect your account from fraud, detect suspicious activity, and keep our site safe.
Legal & Compliance
To comply with laws (age checks, tax rules) and respond to legal requests.
Marketing (with your OK)
To send newsletters, special offers, or news—only if you’ve opted in, and you can opt out anytime.
What’s Our Legal Basis?
Under UK GDPR, we must have a reason to use your data:
- Contract: We need your data to fulfil orders and manage accounts.
- Legitimate Interests: We improve our services and secure our site.
- Legal Duty: We follow laws on age limits, taxes, and record-keeping.
- Your Consent: For optional marketing or personalisation features.
Who We Share It With
We only share your data when needed and with trusted partners:
Service Providers
- Payment gateways to process your payments.
- Cloud hosts to store and back up data securely.
- Support platforms to manage your inquiries.
- Email services to send you updates.
- Analytics tools to understand and improve our site.
Legal Reasons
We may disclose data if required by law, to protect rights, or to stop fraud.
Business Changes
If we merge with or sell our business, your data may transfer to the new owners—but your rights still apply.
How We Keep It Safe
Keeping your data secure is a top priority:
- All data sent to us is encrypted (SSL/TLS).
- We store data on protected servers with regular security updates.
- Access to your data is limited to staff who need it.
- We run regular security tests and train our team.
- We have clear steps in place to handle any data breach quickly.
Note: No system is perfect, but we work non-stop to make ours as safe as possible.
Your Rights
Under UK GDPR, you can:
- See Your Data: Ask for a copy of what we hold.
- Fix Errors: Correct anything that’s wrong or incomplete.
- Be Forgotten: Request deletion in certain cases.
- Limit Use: Ask us to stop using your data temporarily.
- Port Your Data: Get your info in a standard format.
- Object: Ask us to stop if we rely on “legitimate interests.”
To use any of these rights, email [email protected]. We’ll reply within one month.
How Long We Keep Your Data
We only keep data as long as needed:
- Account Info: Until you delete your account, plus up to 7 years for legal reasons.
- Order Records: 7 years for tax and audit purposes.
- Support Chats: Up to 3 years after your issue is resolved.
- Marketing Preferences: Until you opt out or 2 years of inactivity.
International Transfers
Sometimes we use partners outside the UK. When we do, we make sure your data is protected by:
- UK-approved standard contracts.
- Checking that their country has strong data laws.
Children’s Privacy
We don’t knowingly collect data from children under 13. If you believe we have, please contact us and we’ll delete it immediately. Parents can request data removal for older teens too.
Changes to This Policy
We may update this policy when laws or our services change. We’ll post the new version here with a new date and, if needed, alert you by email. Please check back regularly.
Last Updated: June 17, 2025
Contact Us
If you have questions, want to see your data, or make a complaint, contact us:
Data Protection Officer:[email protected]
Support Team:[email protected]
Phone:+44 1782 396204
Address:12 Aspen Court, Stoke-on-Trent ST4 2PL, London, United Kingdom
If you’re not happy with our response, you can complain to the Information Commissioner’s Office (ICO) at ico.org.uk.